FAQ: TRINUS - The Affordable All-Metal 3D Printer
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

SHIPPING: Do you ship worldwide?

Yes, Trinus will be available globally. Shipping cost differs according to your location.

SHIPPING: When will you deliver Trinus?

As of August 2016, we estimate shipping to start at some point in September / October 2016. Delivery time will vary depending on your destination.

SHIPPING: How much does shipping cost?

Once you choose your pledge, Backerkit will adjust the shipping cost automatically based on your location. Note that, depending on your location, you may be charged import duty by your local border authority when receiving your order.

PAYMENT METHODS: How can I pay for Trinus? We accept most credit and debit cards through Stripe, and we can also use PayPal.

ASSEMBLY: How long does it take to assemble Trinus?

We gave our set to someone with no technical experience and she assembled it in 30 minutes. The printer comes in 11 major units and all you need to do is screw them in place.

ASSEMBLY: How often should I calibrate the system?

We avoided using belts and low-quality parts in order to give Trinus a high degree of precision and reliability. It is designed to only need calibration the first time you use it.

ASSEMBLY: How long does it takes to replace the 3D Printer head with the Laser Engraver?

It takes just a minute and four screws to add on the Laser Engraver head. Protection glasses are mandatory while using the active laser.

FILAMENT: What is filament size that comes with Trinus?

Trinus uses 1.75mm filament.

FILAMENT: What filament can I use with Trinus 3D Printer?

Trinus has been tested and works flawlessly with PLA, ABS, wood, aluminum, bronze, PC, flex and many other filaments.

FILAMENT: Do I get any filament with my order to test the printer?

We will ship a 45g Polymaker filament pack with every order. You can order additional filament at a discount from our pledges.

FILAMENT: Do I have to exclusively use Polymaker filament with Trinus?

We tested all of the filament brands available to us, and you are free to use any filament brand on the market. We equipped Trinus with a high-quality extruder that can handle a wide range of filaments.

FILAMENT: What filament colors I can chose from?

Trinus Deluxe pledge comes with 1kg filament spool and we will update backers on color we will ship. Color for 750g filament add on will be concluded in survey near the end of campaign by backers. Color for 45g filament which comes with every pledge we will confirm in update to backers.

SOFTWARE: Can I use other software for slicing and printing?

Yes, Trinus is compatible with all available slicing codes (gCode).

SOFTWARE: Does the Pango software work on Win and OSX platform?

Yes, and you will be able to download it at trinus3d.com.

ORDERING: Will Trinus be available for preorder after the Kickstarter campaign?

We will continue taking preorders after our campaign. Please follow our official page at trinus3d.com as well as our updates on Kickstarter. However, Trinus will be more expensive after the campaign ends, as we are offering a special deal for our Kickstarter backers.

SAMPLES: I am product reviewer/tester, can I receive a free unit?

We are currently testing and pushing the limits of all of the prototypes we have, so we are not able to send any to testers at the moment.

PARTS: What’s the maximum temperature of the hotend?

The hotend reaches 255 degrees Celsius.

PARTS: What are the sizes of the nozzle and thread?

The nozzle has a diameter of 0.4 mm and the thread is M6x1.0.

PARTS: Will I get standard bed by purchasing Heated Bed Platform?

Yes, standard platform is part of package with or without Heated Bed Platform purchase.

PARTS: Will Trinus come with country specific plugs?

Yes, every Trinus will come with either a UK, US, AU or EU plug head.

PARTS: Will I be to purchase accessories for Trinus after Kickstarter campaign?

Yes, accessories available in Kickstarter campaign and other we offer later on will be available for purchase on our web site.

PARTS: Do you plan to offer in the future CNC head for Trinus?

Yes, we are developing several new heads for Trinus and CNC is one of them. We expect to offer it in near future.

LASER: Can I use Laser Engraver to cut materials?

Laser head on Trinus is not powerful enough to cut materials but engrave on wood, leather or other similar materials.

PRINT VOLUME: What is Trinus print volume?

120 x 125 x 125mm (4.9 x 4.7 x 4.9in)

RESOLUTION: I wonder what is XY resolution of Trinus?

XYZ axis resolution are identically 2.5um

Do you offer any warranty?

Yes we will offer 1 year limited warranty.

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Backer Accounts

I’m having password trouble! - I can’t remember my password!

When you reset your password, you may need to clear your cache and temporary browsing history so that your old password is removed from your saved passwords. Next, use this link to reset your password: https://trinus-the-affordable-all-metal-3d-printer.backerkit.com/backer_accounts/password/new.

I’m having password trouble! - I’ve reset my password but it still doesn’t work!

You may not have an account. You can create an account by clicking the account confirmation link in any survey you have. You can also get started with signing up for a BackerKit account at: https://trinus-the-affordable-all-metal-3d-printer.backerkit.com/backer_accounts/sign_up.

If you have created an account and have gone through the previous steps, but are still having trouble, please reach out to us via the contact form. Let us know any important details (browser type, mobile device or computer, OS, etc).

Do I need a BackerKit account to fill out/receive my survey?

You do not need a BackerKit account to access your surveys through BackerKit BackerKit accounts help to manage and keep track of surveys and are especially helpful for folks who have backed multiple projects.

Do I have an account?

Account recovery here: https://trinus-the-affordable-all-metal-3d-printer.backerkit.com/backer_accounts/sign_in

You may or may not have an account set up, but you can access the Account Request Confirmation from the bottom of the confirmation page of any of your surveys.

How do I update my email address in my backer account?

Contact BackerKit support by signing in to your BackerKit account, and then clicking on “Need Help?” in the top right side of the page! We will ask you to verify that you are the account holder; and to provide the new email address to which you would like to update your account. You can verify by your ownership of your backer account by either of the following methods:

* Sending us an email from the old email address, specifying the new email address for your backer account.

* Sending us a screenshot of your original pledge that shows your backer number on Kickstarter (or Indiegogo, etc).

How do I delete my backer account?

While signed in to your BackerKit account, click on “Need Help?” on the top right side of the page.

If you delete your account, you will still be able to access your surveys in the future -- no account needed.

What is a backer account?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

A backer account helps backers (like you!) to keep their surveys organized. Oftentimes, people who support projects that use crowdfunding support multiple projects across crowdfunding platforms. Any project that uses BackerKit will appear in your BackerKit account, and will allow you to help keep track of updates such as address, items, timelines, support, etc.

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